Search DominoPower's 11,323 Lotus-related article archive 
Home
EasyPrint
News details Click here for the RSS feed's XML code. This is not a browser URL.
Articles-only Click here for the RSS feed's XML code. This is not a browser URL.
Twitter Feed Click here for the Twitter feed.
PRODUCT REVIEW
Extensions for Notes: a full-featured, inexpensive CRM solution
By James Cimino

Customer Relationship Management, or CRM, is one of the most talked about topics in business today. While many companies are slashing budgets in the post dot-com era, they are still investing in CRM solutions. Why? Because of the potential for improved customer service and increased revenue that CRM solutions provide.

CRM is all about building long-term business relationships with your customers. A good CRM solution empowers a business to more efficiently and effectively manage the activities that affect its relationships with its customers, with an ultimate goal of creating a positive customer experience and building customer loyalty.

Because of its collaborative nature, Domino is the ideal platform for CRM. By leveraging your existing Domino infrastructure, you can see results much faster and at a fraction of the cost of high-end solutions from companies such as Siebel or Oracle.

I had the chance to look at Extensions for Notes by iEnterprises, Inc. (at http://www.ienterprises.com). Extensions supports many of the features found in high-end solutions costing thousands of dollars per seat--for a fraction of the cost. With Extensions, all customer information can be gleaned from your existing Lotus Notes databases and made accessible to all authorized employees without having to move back and forth from a standalone CRM system. What's also nice is that that the look and feel of the product is virtually identical whether you access it through your existing Notes client or via a Web browser.

Three basic offerings
Extensions for Notes is modular, but it comes in three basic offerings: Bronze, Silver and Gold.

The basic Bronze package allows you to track accounts, contacts, and activities. This package is perfect for an organization that wants to share information on contacts and activities only. However, this version also includes some more advanced features, such as email merge.

The Silver version includes all the modules found in the Bronze package, plus the ability to track products, projects, matters, and events. It also contains a built-in document management system complete with Microsoft Word integration, as well as a targeted discussion database.

Finally, the Gold package adds sales forecasting and opportunity management modules to the Silver feature set. All three versions also offer an optional help desk to round out the suite.


1  ·  2  ·  3  ·  4  ·  5  ·  Next »
Other articles you might like
Home > Reviews and previews (86 articles)
   Managing Notes deployments with Teamstudio Build Manager
   Using Balsamiq Mockups to create low-fidelity prototypes
   Exploring VMWare Workstation
Get Weekly Email Updates
Subscribe to our regular weekly email newsletter. It's packed with tips, reviews, deep analysis, and the latest news.
 
Recent DominoPower Articles
Lotusphere 2010: mobility and collaboration
2010: A Lotusphere of change
Five trends for 2010
DominoPower TV Episode 1: Inside a strategy session with Teamstudio
More about Domino log files
Say goodbye to the Uh-Ohs. Long live the Tens.
Why your log.nsf might not be purging properly
Latest Lotus Headlines
Recommended Maintenance - Lotus Notes Traveler
Here are the slides and other materials from our Lotusphere session
Microsoft OCS awareness in Lotus Connections and Websphere Portal?
SnTT: XPages Blank Calendar Control (Part 2), adding data
Have your Lotus Notes calendar display multiple time zones
Sample Database for Microsoft Office and Lotus Symphony Integration
Symphony 3.0 beta signals another attack on Office
>> Read all the news
More from the ZATZ journals
Computing Unplugged: The iPad: Apple's latest heartbreaker
David Gewirtz Online: CNN commentary and analysis
OutlookPower: Running auto-respond rules when Outlook is closed
-- Advertisement --

Sophisticated Meets Simple For Document Management
Share. Control. Manage.
Documents, emails, and content in the context of how work is done. Native to Lotus Domino. The User Experience unseen for Lotus Domino. Do more with less. Really.

See the possibilities Docova unleashes for Lotus Domino.
-- Advertisement --

Struggling with exporting Notes data to spreadsheets? No More!
Try IntelliPRINT, The world's leading Reporting, Dashboards, and Analysis solution for Notes & Domino

  • Don't spend unproductive time maintaining different versions of the same spreadsheet
  • Preserve data integrity and security in multi-user environments
  • Create reports in minutes INSIDE Notes
  • Get freedom from iterative report requests, deliver self-serve capabilities

Experience Reporting, Dashboards, and Analysis INSIDE Notes.

Try IntelliPRINT NOW!

ZATZ Home  ·  News  ·  Back Issues  ·  Credits/Trademarks ·  Link To Us
Copyright © 1998-2010, ZATZ Publishing. All rights reserved worldwide.
Editor's Login