We need to begin the knowledge reclamation process now so we can leverage what we already know, unleashed from the very documents that we've used to transact business on a daily basis. As we build knowledge-enhanced applications with this new Knowledge Management technology, we can accelerate our learning curve not only about how to productively apply the technology as we reach for the productivity enhancement that has alluded our grasp in the early movements of IT technology, but we also will learn more about what we know, and how to leverage it. And we will learn about how we can best work together for optimizing corporate productivity to compete and win business in the new global knowledge economy.

DominoPower Contributing Editor Nancy Hand is primary Notes admin at a remote site for a large corporation. She earned both Novell and Microsoft certifications in network engineering before being introduced to Lotus Notes. The 3,000 users she supports constantly challenge Nancy to keep up with their creative missteps. With a background in art, she brings a different perspective to working with computers and their users. In the past, Nancy has worked in the fields of accounting, criminal justice, and museum display. To balance the challenges of the job, she continues to draw and sculpt between stabs at writing novels and designing knitware.