An example of extending the above solution with a 2G-KM SDK is shown in Figure A, where the knowledge organizer is extended to map onto an ontology library, and where knowledge, taxonomies, and ontologies can be worked and reworked on a Knowledge Management workbench.

FIGURE A


An ontology and taxonomy management application. Roll over picture for a larger image.

You'll notice the ability to auto-generate portals and communities of practice, seeded with a classification of the documents used to generate the community while generating a taxonomy of the problem context within QuickPlace. That way, users can quickly get up-to-speed. Since a community of practice is another spin on managed discussion groups, you can extend this powerful Knowledge Management functionality to your own application environment in QuickPlace with little effort.

Summary
We must move beyond the simplicity of Search delivery and taxonomy generation because it's not solving the problem of InfoGlut logjams that block our ability to reuse corporate knowledge concepts to make and support better decisions faster for more profitable business.

Recently, discussions with Knowledge Management vendors highlighted the fact that only a handful of technical people actually understand the technology required to implement Knowledge Management. Furthermore, you could count on your hands the number of corporations that have a taxonomy, and on no hands the number that knew how to effectively leverage one for business profit. This is where 2G-KM technology focuses, automatically leveraging the information we have and what we know by optimizing the productive reusability of knowledge concept combinatory patterns that work and eliminating those that don't.

A 2G-KM implemented under the hood in QuickPlace, extended through a PlaceBot Knowledge Management SDK that leverages the J2EE knowledge transaction architecture with SOAP XML as a transaction carrier for requests and responses can be powerful and sophisticated, without being technologically-complex to use or in-your-face. Powerful Knowledge Management technology should be a transparent service to end-user friendly interfaces that permit them to focus on their application and the business of business--not the business of technology.

QuickPlace provides a user-configurable e-collaboration interface that is powerful, yet non-threatening to non-technical users. And it provides a superb k-collaboration interface when extended with 2G-KM technology to provide powerful dynamic intelligent Knowledge Management services that facilitate the knowledge sharing needs of corporations today. This is key at a time when corporations are striving to compete with fewer resources and in a challenging global economy.

e-collaboration is the fastest growing business software segment today as corporations focus on the practicalities of leveraging what they know, even after the authors have departed. QuickPlace k-collaboration applications, serviced transparently by 2G-KM dynamically intelligent Knowledge Management services, can help corporations achieve their goals to profit from Knowledge Management in the new business economy.

David Gewirtz is the author of How To Save Jobs and Where Have All The Emails Gone? For more than 20 years, he has analyzed current, historical, and emerging issues relating to technology, competitiveness, and policy. David is the Editor-in-Chief of the ZATZ magazines, is the Cyberterrorism Advisor for the International Association for Counterterrorism and Security Professionals, and is a member of the instructional faculty at the University of California, Berkeley extension. He can be reached at david@zatz.com and you can follow him at http://www.twitter.com/DavidGewirtz.