Centralizing data in a single environment also helps to reduce a company's operating costs. Eliminating the need to synchronize data over multiple systems means fewer points of potential failure. What's more, with fewer systems, there's less maintenance required, and backup and recovery systems are less complex and therefore more reliable.

Domino makes sense for enterprise CRM
Lotus Domino provides an ideal environment for hosting your organization's CRM solution. It offers superior collaboration, replication and security; advantages over other platforms in terms of employee productivity; and allows organizations to protect investments in existing hardware and software. In short, leveraging Domino for CRM is less expensive and results in a faster return on investment and an overall lower total cost of ownership for a company.

John Carini is the Chief Software Architect at iEnterprises, Inc. iEnterprises is the developer of iExtensions for Notes, a Domino-based CRM solution. Prior to joining iEnterprises, Mr. Carini was a principal at Corporate Systems Design, Inc. a software consulting entity. Earlier in his career, Mr. Carini developed a commodities trading system on the IBM iSeries for a worldleading commodity trading firm. He received his bachelor's of science degree in Engineering Sciences from St. John's University and is a Certified Lotus Professional in Notes Releases 4 and 5.