Mats Ingelborn of SolutionPlanet (at http://www.solutionplanet.com) is in the same boat, saying that as their main business is products, he has to favor opportunity there. He explains, "We have seen the interest in wireless solutions growing rapidly even in the "down turn" of the industry in general. We have also seen a growing demand for ND6 upgrade and re-design projects, but that is not our main focus."

On the other side of the coin, Jon C. Hosford of Innovative Technology Services Corporation (at http://www.itscorp.ws) speaks from a services background. However, their services company is currently getting into the products business. "The trick is to provide custom tools at off-the-shelf prices. Hopefully the new design interfaces coming from IBM will make that practical, while the new Express offerings will bundle the base software at prices the customers will find attractive."

Meanwhile, Cassandra Hernandez of Advanced Systems Group (at http://www.AdvancedSystems.com) says, "In our larger enterprise clients we predominantly handle software licensing. However, in the mid-market space most of our clients prefer a complete turn-key solution which includes hardware, software, services, and training. ASG offers both types of solutions in both markets."

According to Joe Licari, Director Product of Management for Sybari Software (at http://www.sybari.com), "Today it's more important than ever that organizations protect their mission critical systems and infrastructure and set and enforce policies for messaging and collaboration within the enterprise. We believe customers are better served with solutions that help eliminate single points of failure and reduce administrative costs while providing a higher confidence in security. There is a significant opportunity in the market for multifaceted solutions that stand out from the pack due to architecture, implementation, and use of redundant components."

Naomi Sargeant, Sales Manager for ESNA Ltd. (at http://www.esna.co.uk) sees the most opportunity in Professional Service Automation and consolidation of Notes databases. According to Sargeant, "We have found that we are engaged to perform Notes database consolidation because of the nature of Notes being a rapid development platform. Many company departments were able to get a quick and dirty database up and running in a short time. The issue, however, was the administration of too many databases. When departments were analyzed, we found that many were using databases that fulfilled similar tasks but were not linked into other departments or used corporate wide. We have taken these databases using our NUCLEUS framework and integrated departments into a single unified system that allows not only the functionality that is required, but the security access to information as well."