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LETTERS TO THE EDITOR
Deleting corrupt icons may save your Notes database
By David Gewirtz
A few weeks ago, in "Before you reinstall the Notes client, try this", we discussed some ways to clear up problems dealing with mail files.
In response, Marleen Overkamp, a senior application developer with Exedra Solutions in The Netherlands, had these interesting suggestions:
In my experience, problems like this may be caused by a corrupt database icon or bookmark. Especially if the problem only occurs for one user on one workstation. Deleting bookmark.nsf, cache.ndk, and desktop6.ndk will certainly solve the problem, but the user looses his bookmarks and database icons.
Deleting only the database icon and/or bookmark for the problem database and compacting the workspace may already solve the problem.
As an example of what corrupt database icons can do, back in the R4 days, I had a user for who a certain button in a certain custom application suddenly stopped working. There were no design changes of the application etc, and for me (and other users) the button worked normally.
It was still visible to the user, but clicking it did not do anything. Removing the database icon, compacting the workspace and adding the icon again solved the problem. One month later, the same problem occurred again... (the user in question used that particular button very often).
Thanks Marleen. If you've got some interesting approach to fixing Notes databases, send me a note at editor@ZATZ.com.
David Gewirtz is the author of How To Save Jobs and Where Have All The Emails Gone? For more than 20 years, he has analyzed current, historical, and emerging issues relating to technology, competitiveness, and policy. David is the Editor-in-Chief of the ZATZ magazines, is the Cyberterrorism Advisor for the International Association for Counterterrorism and Security Professionals, and is a member of the instructional faculty at the University of California, Berkeley extension. He can be reached at david@zatz.com and you can follow him at http://www.twitter.com/DavidGewirtz.
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