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HANDS-ON NOTES
Troubleshooting an OpenSuse Notes install
By Nancy Hand
Like so many problems, it started with a new computer. It didn't like my old operating system. Rather than fight to install the old operating system, I upgraded to OpenSuse 10.3. Notes is at 8.5-ish and OpenSuse's at 11.1, but I installed what I had sitting around. Life is like that, sometimes. You use what you got.
"So I counted to ten, went to Starbucks, and started over."
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The Notes 8 installation went smoothly, lulling me into thinking everything was fine. I started up the client, answered the configuration questions, and watched it open. Then, instead of seeing a Getting Started page with information on Notes, I saw an ugly grey box, like the one in Figure A, with the message "org.eclipse.swt.browser.Browser: No more handles [Unknown Mozilla path (MOZILLA_FIVE_HOME not set)]".
FIGURE A
 
No more handles means no Notes love. Roll over picture for a larger image.
Since OpenSuse 10.3 wasn't on IBM's list of supported operating systems (they support the enterprise edition, but not the community variant) I couldn't just ask for help. There were several items on Notes.net referencing MOZILLA_FIVE_HOME. But, for every fix posted, at least one person had replied to say it didn't work for them. I didn't have any better luck. So I kept looking.
I found something at Eclipse.org saying the problem was with Eclipse, not the programs using Eclipse. While interesting, this wasn't helpful. Then I realized it said a Java library might be missing. Eclipse needs to be able to find something named libgtkembedmoz.so.
I finally found the file on my machine, hiding under /usr/local/seamonkey. I retried the fixes from Notes.net.
One person suggested changing the Lotus install script -- install.sh -- to point to unspecified Mozilla files. I saved a copy of the original script and created a new one pointing MOZILLA_FIVE_HOME to /usr/local/seamonkey. After removing and re-installing Notes as root, I still had the ugly grey screen. I copied libgtkembedmoz.so to /usr/lib, changed install.sh again, and...it still didn't work.
So I counted to ten, went to Starbucks, and started over.
Someone said to add the file when recompiling Firefox. I declined the effort. Another person suggested typing in (where they didn't say) "export MOZILLA_FIVE_HOME=/usr/lib/firefox". Since the file Eclipse needed wasn't in the Firefox directory on my machine, I opened a terminal window and typed in the command "export MOZILLA_FIVE_HOME=/usr/local/seamonkey".
I started the Notes client from the menu. Still no good. Then I realized typing a command in the terminal window only affects that window. After counting to 100, I tried loading the Notes executable from the terminal window. At least it was a different error.
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